Service & Repair for Pergolas, Awnings, and Screens

All pergola, awning, and screen service, repairs, warranty help, and technical support go through our dedicated Service Department. That way every request gets tracked, prioritized, and scheduled properly, and nothing gets lost.

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Pergola, Awning, and Screen Service and Repairs We Handle

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    Adjustments and Limit Switch Resets

    For when your awning or screen stops short, goes too far, or won’t stop where it should.

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    Replacement Parts

    Faulty or broken parts can be replaced at a cost (or no cost, if still within warranty period and terms).

  • Remote and Sensor Programming

    If you’re having unable to re-pair your hand-held remote or need to adjust your awning’s wind sensor sensitivity.

  • struxure pergola louvers, ceiling fans, recessed lights, and blue sky visible through the slats

    Troubleshooting

    For when your awning or screen won’t move, or your pergola louvers or fans are not working properly.

  • White retractable awning covering a residential deck beside a gray shingle roof and green lawn

    Takedowns and Re-Installations

    Getting your roof or siding redone? We can safely remove your Majestic awning and re-install it at a later time.

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    Valance Replacements

    For when your awning valance is torn or has worn out more than the rest of the fabric.

Three Majestic awning installers install a retractable awning on a green house beside an outdoor dining area.

Service Requests & Fees

There’s no service call fee for recently installed products during these windows, counted from the original installation date:

  • Awnings: 1 year

  • Pergolas: 1 year

  • Motorized screens: 90 days

After that, service visits have a service call fee. We’ll tell you what it is before we schedule anything, so there are no surprises.

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    Describe the Issue

    Call or email our Service Department to discuss the issue and how long it’s been happening. We will create a service ticket and put it in the scheduling queue.

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    Repair Assessment

    We may request photos and video to further assess the issue and see whether or not we need additional parts or service before scheduling a service technician to stop by.

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    Estimate & Scheduling

    A service agreement will be sent for approval, which includes a summary of the repair and an estimated cost. Once signed and approved, we will schedule the service call.

Download Service Guidelines

Need Service or Repair on Your Awning or Pergola?

Contact our Service Department and we’ll begin to assess the issue right away. Here’s the full service document that outlines our new service process.

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Email Service Request

Pergola, Awning, and Screen Service & Repair FAQs

Questions about requesting service, fees, or what to expect? Here are the answers we give most often. If yours isn’t here, call our Service Department at 732-361-4012.

  • Call our Service Department at 732-361-4012 or email service@majesticoutdoor.com. Please have your project address, a short description of the problem, and photos or videos if you can.

  • We handle requests generally in the order we receive them. If our technicians are already working in your area, we may be able to schedule you sooner.

  • If we can solve your issue remotely, we’ll walk you through the steps to get things working again. Photos or videos help us tell right away.

  • Not for recent installs. There’s no service call fee within 1 year of installation for awnings and pergolas, or within 90 days for motorized screens. After that, a fee applies (not including any additional costs for repair), and we’ll let you know before we schedule.

  • If a replacement part falls outside of the warranty terms, we will provide an estimate showing the total repair cost (including labor) prior to sending a service technician. In the event that the part is not needed, we will remove it from your service invoice.

  • It depends on the issue and your warranty. Coverage for parts and workmanship follows the manufacturer’s warranty and our installation warranty. Contact our Service Department and we’ll look into it with you.

  • The same team, as warranty help goes through our Service Department too.

  • We custom build our Majestic Awnings, so our parts are not compatible with other awning brands. If we cannot help you, we will try to refer you to another company that can.

  • If you can’t reach the dealer who installed your StruXure pergola, we’ll check if you’re in our service area and assess whether the issue is covered under StruXure’s warranty. If it is, we’ll only charge for labor.